Welcome to Petqy!
These Terms of Use ("Terms", "Agreement") constitute a legally binding agreement between Enlargenet (operating under the brand name “Petqy”, and hereinafter referred to as “Petqy”, “Company”, “we”, “us”, or “our”) and any individual or entity (“User”, “Pet Parent”, “Member”, “you”, or “your”) accessing or using our website located at www.petqy.com (“Website”), our mobile application (‘Petqy’), our AI Pet Matching Engine, our physical 1-Acre Hub facilities located in Sohna / Gurugram, and all associated services (collectively, the “Services”).
BY ACCESSING OR USING THE SERVICES, ENROLLING A PET IN ANY MEMBERSHIP OR HUB SERVICE (BOARDING, GROOMING, PARK PLAY, DAYCARE, VET CONSULTATIONS, LAB TESTS, TRAINING, PHOTOGRAPHY, OR RELOCATION), LISTING OR TRANSACTING ON OUR PEER-TO-PEER MARKETPLACE (BUYS, SELLS, ADOPTIONS, OR RENTALS), YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO BE BOUND BY THESE TERMS OF USE, OUR PRIVACY POLICY (AVAILABLE AT HTTPS://PETQY.COM/PRIVACY), AND ALL APPLICABLE LAWS AND REGULATIONS.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
1. ELIGIBILITY & USER ACCOUNTS
Age Requirement: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to form a binding contract and register an account on Petqy.
Account Security: To access certain features (such as booking Hub services, buying memberships, accessing digitized Electronic Health Records [EHR], or listing on the marketplace), you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
Credentials: You are solely responsible for maintaining the confidentiality of your account credentials and password, and for restricting access to your computer or mobile device. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately at vineet@petqy.com if you suspect any unauthorized use or security breach.
2. PHYSICAL HUB RULES: HEALTH, SAFETY & ENTRY REQUIREMENTS
To ensure a safe environment across our 24,000 sq. ft. Pet Park, Boarding Suites, Grooming Spa, and Veterinary Clinic, all Pet Parents and visitors must strictly adhere to the following rules:
2.1 Mandatory Health & Vaccination Requirements
No pet shall be permitted entry into the Petqy Hub, Pet Park, Boarding, Daycare, or Grooming facility without verified, up-to-date proof of vaccinations.
Required Canine Vaccines: Rabies, DHPPi (Distemper, Hepatitis, Parvovirus, Parainfluenza), and Bordetella (Kennel Cough).
Flea, Tick & Deworming: Pets entering the Hub must be on active flea and tick prevention protocols and regular deworming schedules. Petqy reserves the right to perform a 60-second paravet health and flea/tick check upon arrival. Pets showing active infestation or contagious symptoms (e.g., coughing, ringworm, severe diarrhea) will be refused entry or placed in isolation at the owner's expense.
2.2 Aggressive Dog Policy & Facility Removal
Zero Tolerance for Unchecked Aggression: For the safety of all animals and humans, pets with a history of unprovoked aggression toward humans or other animals must be disclosed prior to entry.
Right of Refusal/Removal: Petqy management and staff reserve the absolute, unchallengeable right to deny entry, muzzle, isolate, or mandate the immediate removal of any animal exhibiting excessive aggression, dangerous play, or severe anxiety that threatens the safety of the facility or its occupants. No refunds will be issued for sessions terminated due to aggression.
2.3 Pet Owner Liability for Bites, Injury & Property Damage
Owner Responsibility: You, as the pet owner or guardian, remain strictly, legally, and financially responsible for the actions and behavior of your pet while on Petqy premises or engaging in Petqy-organized activities.
Indemnification for Attacks/Injuries: If your pet attacks, bites, injures, or causes illness to another pet, a visitor, a guest, or a Petqy team member, you agree to assume 100% financial liability for all resulting medical bills, veterinary expenses, property repair costs, and legal fees. You agree to hold Petqy completely harmless against any third-party claims arising from your pet's conduct.
3. MEMBERSHIP TERMS & CONDITIONS
Petqy offers annual membership tiers (Petqy Silver, Petqy Plus, Petqy Royal, and Petqy Imperial). Membership terms are governed by the following rules:
Non-Refundable: Membership fees are annual, non-refundable, and non-transferable (except where explicitly noted for Petqy Royal and Petqy Imperial tiers).
Transferability:
Petqy Silver & Petqy Plus: Benefits are strictly linked to the registered pet and owner profile and cannot be transferred to other pets or individuals.
Petqy Royal & Petqy Imperial: Unused park passes, grooming credits, and boarding nights are 100% transferable to other pets owned by the member or gifted to third parties.
Park Day Pass Operational Timings:
Park access is subject to seasonal daylight schedules:
• April to November: 8:00 AM to 6:00 PM IST
• December to March: 9:00 AM to 5:00 PM IST
Peak Season Boarding Guarantee Rules:
Festival periods (Diwali, Holi, Christmas, New Year) experience high demand. Boarding suite availability during these periods is guaranteed only if booked in advance within your tier’s designated notice window:
- • Petqy Silver: Min 21 days advance notice
- • Petqy Plus: Min 14 days advance notice
- • Petqy Royal: Min 7 days advance notice
- • Petqy Imperial: Min 3 days advance notice
Suite Accommodation Standards: Complimentary boarding nights for Petqy Silver, Petqy Plus, and Petqy Royal cover climate-controlled sharing accommodation with dedicated outdoor grassed verandahs. Petqy Imperial members receive access to Private Suites, subject to availability and advance booking of at least 14 days.
Excluded Services: Vaccinations and specialized Medical Boarding (round-the-clock clinical supervision for critically ill animals) are excluded from all standard membership packages and incur separate charges.
4. BOARDING, DAYCARE & UNCLAIMED PET POLICY (ABANDONMENT)
Care Standards: While your pet is boarded or in daycare at the Petqy Hub, Petqy agrees to provide food, shelter, water, play access, and basic care in accordance with your instructions.
Emergency Veterinary Authorization: In the event your pet falls ill, incurs an injury, or requires emergency medical intervention during boarding, sitting, or daycare, you explicitly authorize Petqy to administer first aid or transport your pet to the Petqy In-House Veterinary Clinic (or an external emergency animal hospital). You agree to pay all associated veterinary, diagnostic, and medication costs incurred on your pet’s behalf.
Unclaimed Pet / Abandonment Protocol:
If a pet is not picked up within forty-eight (48) hours after the scheduled check-out date, and the Pet Parent fails to communicate, extend the stay, or settle outstanding boarding fees:
- Petqy will issue written notice via SMS, WhatsApp, registered email, and certified letter to the details on record.
- If the pet remains unclaimed for seven (7) consecutive days following notice, the pet will be legally deemed Abandoned under applicable local laws.
- Petqy reserves the right to transfer the abandoned pet to a local animal welfare organization, municipal shelter, foster network, or rehome the pet at its sole discretion. The Pet Parent remains legally liable for all accrued boarding, feeding, medical, and legal expenses incurred during and prior to this period.
5. VETERINARY, LAB DIAGNOSTICS & HEALTH RECORD SERVICES
Tele-Consultations & In-House Vets: In-house veterinary consultations conducted at the Hub and online tele-consultations provided through the app are delivered by qualified veterinary professionals. Online consultations are supplementary clinical opinions and are not intended to replace emergency physical triage for life-threatening conditions.
Electronic Health Records (EHR): Petqy provides a digital repository for storing vaccination histories, clinical notes, prescriptions, and lab reports. While Petqy employs encryption and security controls to safeguard data, you acknowledge that digitized health records are maintained as a service tool, and you are encouraged to retain physical copies of critical medical documents.
In-House & Third-Party Lab Testing: Diagnostic lab services are performed in-house or through certified third-party vendor laboratories. Petqy assumes no liability for specimen contamination or diagnostic delays originating from independent third-party lab vendors.
Insurance Assistance: Petqy assists in compiling clinical bills and EHR records for insurance claims. Petqy does not underwrite or guarantee insurance claim approvals, which remain strictly subject to your policy provider’s terms.
6. SERVICE SPECIFIC TERMS (WALKS, SITTING, TRAINING, PHOTOGRAPHY & RELOCATION)
Dog Walking & Pet Sitting: Walkers and sitters will exercise reasonable care. Pet Parents must provide suitable, secure harnesses, leashes, and collars. Petqy is not liable for pets escaping due to defective owner-provided gear.
Pet & Parent Training Disclaimer: Training programs (conducted on-site, virtually, or at home) are delivered by internal staff, independent certified contractors, collaborators, and third-party experts. Because animal behavior depends on post-training owner consistency, Petqy does not guarantee specific behavioral modification outcomes. Petqy disclaims liability for training arrangements made directly between users and independent contractors outside official Hub workflows.
Party Studio & Photography: High-resolution digital files and physical framed prints (e.g., 8x10 prints included in memberships) are produced for personal, non-commercial use. Petqy retains copyright ownership over studio photographs taken by its staff and reserves the right to feature images on its marketing channels unless explicitly opted out in writing by the Pet Parent.
Pet Relocation & Logistics: Petqy acts as a transit facilitator for local, national, and international pet relocation via road, rail, air, and sea. You acknowledge that transit involves inherent risks. Petqy is not liable for flight delays, airline cargo holds, carrier cancellations, customs impoundments, quarantine orders, weather events, or injury occurring during transit managed by independent third-party carriers or transport handlers.
7. PEER-TO-PEER MARKETPLACE & INTERMEDIARY SAFE HARBOR (IT ACT SEC 79)
Petqy operates a digital peer-to-peer venue connecting buyers, sellers, adopters, trial/event renters, breeders, shelters, and rescue organizations.
Intermediary Status (Safe Harbor): Under Section 79 of the Information Technology Act, 2000, and Rule 3(1) of the IT Intermediary Guidelines Rules, 2021, Petqy acts purely as an Intermediary Platform. Petqy does not own, breed, rent, sell, buy, handle, endorse, or verify third-party listed animals, services, or users.
Statutory Compliance (AWBI & PCA Rules): Users listing animals for sale, breeding, adoption, or rental are solely responsible for compliance with Indian animal welfare laws, including the Prevention of Cruelty to Animals Act, 1960, Pet Shop Rules, 2018, and Dog Breeding and Marketing Rules, 2017. Listers warrant that they possess all mandatory registrations with the Animal Welfare Board of India (AWBI), municipal authorities, and tax bodies. Petqy assumes no duty to audit or confirm seller licenses.
Pet Rentals (Rent-to-Try & Events): Short-term rentals, trial stays, therapy rentals, and event rentals arranged peer-to-peer are contractual arrangements directly between the rental provider and the renter. Petqy acts solely as a software venue. Animal welfare, housing conditions, and legal handling rest entirely between the transacting parties.
Transaction Disclaimer: Petqy is not a party to any contract, health representation, pedigree claim, or payment dispute occurring between peer-to-peer users. Users utilize marketplace listings at their own risk.
8. PAYMENTS, CANCELLATIONS & REFUND POLICY
Pricing & Currency: All fees for memberships, boarding, grooming, veterinary services, lab tests, relocation, and marketplace transactions are quoted in Indian Rupees (INR, ₹) unless specified otherwise.
Non-Refundable Fees: All subscription fees, annual membership purchases, completed grooming sessions, veterinary consult fees, and consumed boarding nights are strictly non-refundable.
Service Cancellations:
Standard Boarding & Daycare: Cancellations made at least 48 hours prior to check-in are eligible for service credit usable against future bookings. Cancellations within 48 hours incur a 100% cancellation fee (or forfeiture of complimentary member night credits).
Peak Season Boarding: Cancellations for Diwali, Holi, Christmas, and New Year bookings made less than 7 days prior to check-in forfeit all booking deposits and member night credits.
9. INTELLECTUAL PROPERTY RIGHTS
The Website, Mobile Application, AI Pet Matching Engine, branding, logos, graphics, software code, UI design, content, and the brand name ‘Petqy’ are the exclusive intellectual property of Enlargenet and its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to access the Services for personal, non-commercial use. You shall not copy, reverse engineer, modify, distribute, or create derivative works from our intellectual property without prior written consent.
10. DISCLAIMER OF WARRANTIES
THE SERVICES, HUB FACILITIES, WEBSITE, APP, AND MARKETPLACE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
PETQY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND SAFETY FOR UNVETTED THIRD-PARTY MARKETPLACE INTERACTIONS.
PETQY DOES NOT WARRANT THAT DIGITAL SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES, OR THAT AI MATCHING ENGINES WILL PREDICT ANIMAL TEMPERAMENT WITH 100% ACCURACY.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT SHALL ENLARGENET, PETQY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF DATA, ANIMAL DISTRESS, OR PERSONAL INJURY) ARISING FROM YOUR USE OF THE SERVICES, HUB FACILITIES, OR MARKETPLACE.
PETQY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, SERVICES, OR PHYSICAL HUB OPERATIONS SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO PETQY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR ₹10,000 (TEN THOUSAND INDIAN RUPEES), WHICHEVER IS LOWER.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Enlargenet, Petqy, its affiliates, directors, employees, veterinary staff, and agents from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including legal fees) arising out of:
- Your breach of these Terms of Use or Privacy Policy;
- Your pet's actions causing injury, illness, damage, or death to another animal, human, or property at the Petqy Hub;
- Your violation of statutory laws (including AWBI breeder/pet shop regulations or animal cruelty rules); or
- Fraudulent representations made on our peer-to-peer marketplace listings.
13. GOVERNING LAW & JURISDICTION
These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms, physical Hub operations, or digital services shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India.
14. TERMINATION & MODIFICATION OF TERMS
Termination by Petqy: Petqy reserves the right to suspend or terminate your account, membership, or facility access immediately without prior notice if you breach these Terms, exhibit abusive behavior toward staff, or bring aggressive animals to the facility.
Modifications: Petqy reserves the right to modify these Terms at any time. Updated Terms will be posted on the Website/App with a revised "Last Updated" date. Continued use of the Services following notice constitutes acceptance of the modified Terms.
15. CONTACT & GRIEVANCE OFFICER
If you have questions regarding these Terms of Use or wish to register a formal complaint regarding Hub operations or digital services, please contact our designated officer: