PRIVACY POLICY

3.1 VETERINARY SERVICES, EHR, LAB DIAGNOSTICS & INSURANCE ASSISTANCE

In-House Vets, Online Consultations & Listed Directory: Petqy provides access to in-house veterinarians at the Petqy Hub, connects users to veterinarians online via tele-consultation tools, and lists independent third-party veterinarians and clinics. Petqy acts as a technology platform for online consultations and directory listings. While Petqy ensures verification of internal staff credentials, listed independent veterinarians are solely responsible for their clinical diagnoses, prescriptions, and advice.

Electronic Health Records (EHR) & Vaccination Management: Petqy maintains a digitized EHR repository to help pet parents store, organize, and access medical records, vaccination schedules, prescription histories, and treatment logs. By uploading or consenting to the collection of EHR data, you authorize Petqy to store, process, and share these records with treating in-house vets, online consulting practitioners, emergency care centers, and onboard paravets to deliver seamless healthcare.

In-House & Third-Party Laboratory Diagnostics: Diagnostic testing is conducted through Petqy’s in-house laboratory facilities at the Hub as well as partner third-party laboratory vendors. You consent to the sharing of sample data, test requisitions, and diagnostic results between Petqy, third-party diagnostic labs, and your designated attending veterinarian for report generation and clinical analysis.

Insurance & Treatment Assistance: Petqy assists pet parents in maintaining organized treatment documentation, itemized billing, and diagnostic reports to support pet insurance claims and financial assistance workflows. Petqy does not underwrite insurance policies and is not an insurance company; claim approval remains at the sole discretion of your insurance provider.

3.2 INTERMEDIARY STATUS & THIRD-PARTY MARKETPLACE DISCLAIMERS

(Applies to all Peer-to-Peer Listings, Rentals, Adoptions, Sales, and Third-Party Services)

Intermediary Status (IT Act Sec 79): Petqy operates purely as a Peer-to-Peer Digital Intermediary and venue platform under Section 79 of the Information Technology Act, 2000, and Rule 3(1) of the IT Intermediary Guidelines Rules, 2021. Petqy provides a digital software platform connecting independent buyers, sellers, adopters, renters (including short-term, trial, therapy, and event rentals), shelters, rescue organizations, breeders, trainers, walkers, sitters, and transporters ("Third-Party Content Providers"). Petqy does not own, breed, rent, sell, buy, handle, or control third-party listed animals or services, nor does it act as an agent for any third party.

Statutory Compliance Responsibility: Indian laws, including the Prevention of Cruelty to Animals Act, 1960, Pet Shop Rules, 2018, and Dog Breeding and Marketing Rules, 2017, regulate animal welfare and handling. It is the sole statutory responsibility of third-party posters (individuals, breeders, pet shops, shelters, NGOs) to maintain valid registration with the Animal Welfare Board of India (AWBI), municipal authorities, PAN/GST authorities, and local licensing bodies. Petqy does not independently verify, guarantee, or audit the statutory licenses, legal standing, health disclosures, or claims of third-party listers.

Pet "Rent-to-Try" & Event Rentals: For short-term pet stays, trial rentals, therapy rentals, or film/event rentals, Petqy acts solely as a listing software platform. Animal welfare, housing conditions, safety compliance, and legal care standards rest entirely between the rental provider and the renter. Petqy assumes zero liability for animal distress, injury, contractual breaches, or legal disputes arising from rental or trial arrangements.

Third-Party Disclaimers: Petqy explicitly disclaims all liability for the accuracy, truthfulness, animal health status, pedigree claims, or legality of peer-to-peer listings. Users interact with third-party buyers, sellers, adopters, or service providers entirely at their own risk.

3.3 HUB CARE SERVICES: WALKS, SITTING, BOARDING, MEMBERSHIPS & PARTIES

Walks, Sitting & Boarding Care: Services conducted at the Petqy Hub or designated locations are managed under strict safety and hygiene protocols. Petqy collects health, behavioral, social compatibility, and dietary preferences to ensure pet safety during group walks, outdoor park play in our 24,000 sq. ft. park, pet sitting, and boarding stays in shared or private verandah suites.

Memberships & Tier Perks: Petqy processes tier registration data (Silver, Plus, Royal, Imperial) to manage park passes, spa entitlements, peak-season boarding guarantees, complimentary vet visits, and transferable member benefits.

Pet Photography Studio & Birthday Parties: Media captured during photography studio sessions or birthday celebrations hosted at the Hub (including photos, videos, and guest pet media) may be processed for physical print production (e.g., 8x10 framed prints), digital delivery, or promotional display, subject to user preferences.

3.4 TRAINING (PETS & PET PARENTS) AND RELOCATION

Training Programs: Petqy offers pet behavioral training and pet parent education delivered on-site at the Hub, virtually via the app, or at home. Training is conducted by internal employees, independent certified contractors, collaborators, and third-party experts. Petqy oversees programs conducted directly at the Hub but disclaims liability for independent or uncredentialed third-party training methods conducted outside official Hub workflows.

Pet Relocation & Logistics: Petqy facilitates local and global pet relocation via road, rail, air, and sea through internal operations and third-party logistics carriers. Petqy processes passport details, international health certificates, customs declarations, and microchip logs solely to execute transit logistics. Petqy disclaims liability for third-party carrier delays, flight disruptions, customs impoundments, quarantine orders, or transit injuries occurring during third-party transport.

3.5 GENERAL PROVISIONS FOR ALL USERS

Condition of Use: Acceptance of the Terms of Use and this Privacy Policy is required to access the Services. Users who do not agree must immediately discontinue using the platform and Hub facilities.

Usage Purposes: Information provided to Petqy is used for service delivery, medical record management, AI model training, algorithmic matching, aggregated research, communication, customer support, and billing processing.

Communication Consent: By registering or verifying your phone number, you explicitly consent to receiving transactional, operational, medical reminder, and promotional communications via call, SMS, WhatsApp, email, or push notifications, notwithstanding registration on DND/NCPR registries.

Accuracy & Account Management: Users are responsible for updating their personal, contact, and pet health data. Requests for updates or deactivation should be sent to vineet@petqy.com.

Data Security & Retention: Petqy employs industry-standard technical, managerial, and physical controls to protect data. Information is retained as long as required for service delivery or compliance, after which it may be anonymized for analytical and clinical research.